Health Plans

CAN provides advocacy and support for Health Plan members—improving whole health, one personal connection at a time.

Learn more

Advocacy Servces

We do what technology alone cannot—provide real human connection and advocacy to address the challenges faced during the healthcare journey and other social determinants of health.

  • We help members engage in their health care, reducing care gaps and costs while increasing retention and satisfaction.

  • We provide valuable information, guides, and resources to enhance caregiving skills and knowledge.

  • We help patients and caregivers navigate the healthcare system, understand medical information, and advocate for their loved ones.

  • We provide caregiver and patient support groups where people can share experiences, gain insights, and build connections with others facing similar challenges.

  • We help coordinate care for the patient so that some of the responsibility is taken off of the caregiver.

  • We provide information and guidance to help with planning for future family milestones and significant life events

  • If a patient or caregiver is considering a second opinion, our advocates can help facilitate the process, connecting them with reputable specialists for a comprehensive review.

  • Our team can help patients and caregivers understand their coverage, assist with claims, and explore financial assistance options.

Proven Results

We work with health plan partners to measure performance, capturing member-level insights from their homes and delivering detailed reporting on utilization, outcomes, satisfaction, and beyond.

19%

Patients who are more actively engaged in their healthcare have a 19% lower chance of requiring hospitalization.

30%

Effective patient advocacy in underserved communities can reduce healthcare disparities by nearly 30% regarding access to preventative care services

20%

Patient navigation programs, a form of advocacy, can lead to a 20% reduction in avoidable emergency department visits.

25%

A systematic review found that patient engagement strategies can improve medication adherence by up to 25%.

20%

Patient and caregiver advocacy initiatives can improve patient satisfaction scores by an average of 20%.

30%

Advocacy programs that provide comprehensive support for chronic disease management can improve health outcomes by 30% among participants.

References:
Hibbard, J. H., & Greene, J. (2013). "What the Evidence Shows About Patient Activation: Better Knowledge and Skills Lead to Better Health Outcomes." Health Affairs, 32(2), 207-214
M. A. Vermeire, E., Hearnshaw, H., Van Royen, P., & Michiels, B. (2001). "Patient adherence to treatment: a review of reviews." BMC Health Services Research, 1, 1-4.
Schenck, A., et al. (2011). "The Role of Community Organizations in Reducing Health Disparities." Health Affairs, 30(10), 1935-1942.
AHA. (2015). "Patient and Family Engagement: A Survey of Patients and Hospitals." American Hospital Association.
Freeman, H. P., & Rodriguez, R. L. (2011). "Histories and current challenges in patient navigation." Cancer, 117(15 Suppl), 3776-3786.
G. W. K. W. P. M. R. (2017). "The Effect of Community Health Workers on Chronic Disease Outcomes: A Systematic Review." Health Affairs, 36(4), 679-687.

How it Works

Our Advocates work to lighten the load and brighten the day for patients and caregivers. They offer companionship and encouragement, remove barriers, and help reduce the complexity of care.

  1. Members sign up by phone.

    CAN works with you to introduce the benefit and onboard eligible participants. We proactively reach out to members, increasing enrollment and utilization.

  2. Members meet with an Advocate.

    We keep track of the details, identify gaps, facilitate appointments and care, and provide companionship to improve engagement and adherence.

  3. Member feedback and data drive ongoing improvements.

    We gather member feedback on how their experience. CAN’s documentation of risks and needs helps us (and your health plan and insurance members) improve!

Interested in CAN for your Members?

Do you work for a health plan and are interested in offering our advocacy services to your members?
Want to learn more about how CAN can benefit your health plan members? Let’s chat!

Are you a care provider, social worker, or health plan representative interested in connecting an individual with CAN’s services? Please visit our Patient or Caregiver Advocacy Service pages for more information.